This Privacy Policy explains how Northern Collage Studio Inc. collects, uses, discloses, stores, and protects personal information in the course of operating its collage-studio business in Canada. We are committed to handling personal information in a manner consistent with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, relevant provincial privacy laws.
Northern Collage Studio Inc.
2125 Bloor Street West, Unit 304, Toronto, ON M6S 1M9, Canada
Email: [email protected]
Phone: +1 (416) 782-5936
1. Introduction and company information
This Privacy Policy applies to personal information collected by Northern Collage Studio Inc. through our website, email communications, phone calls, booking systems, in-person interactions, workshops, classes, events, consultations, purchases, and any related services we provide in connection with our collage-studio business.
“Personal information” means information about an identifiable individual. Depending on how you interact with us, this may include your name, contact details, payment-related information, booking details, preferences, communication history, and other information you choose to provide.
We collect and process personal information only as permitted or required by applicable law and only for purposes that a reasonable person would consider appropriate in the circumstances.
2. Data collection and processing
We may collect personal information directly from you, automatically through our website and digital services, and in some cases from third parties where permitted by law or with your consent.
The types of personal information we may collect include:
- Identification information, such as your name and, where needed, company or organization name;
- Contact information, such as email address, mailing address, and telephone number;
- Booking and transaction information, such as service selections, appointment details, payment status, and order history;
- Communication information, including emails, messages, feedback, and customer support inquiries;
- Workshop and event participation details, including attendance, registration preferences, and relevant accommodations you request;
- Website usage data, such as IP address, browser type, device identifiers, pages visited, timestamps, and interaction data collected through cookies or similar technologies;
- Any other information you provide voluntarily in connection with our services.
We may process personal information using manual and electronic means, including collection, recording, organization, storage, use, disclosure, retention, and deletion.
3. Purpose of data processing
We use personal information for the following purposes:
- To provide and manage our collage-studio services, workshops, classes, events, and related offerings;
- To process bookings, registrations, purchases, payments, invoices, and refunds;
- To communicate with you about your inquiries, appointments, purchases, and service updates;
- To personalize our services and understand client preferences;
- To maintain customer records and manage our business relationship with you;
- To improve our website, services, operations, and customer experience;
- To send administrative notices, service-related messages, and, where permitted, promotional communications;
- To comply with legal, regulatory, tax, accounting, and record-keeping obligations;
- To detect, prevent, and address fraud, unauthorized access, security incidents, and misuse of our services;
- To protect the rights, property, and safety of Northern Collage Studio Inc., our clients, staff, contractors, and visitors.
4. Legal basis for processing
Under Canadian privacy law, we collect, use, and disclose personal information with your knowledge and consent, except where otherwise permitted or required by law. Depending on the circumstances, the legal basis for our processing may include:
- Your consent, whether express or implied, for the collection, use, or disclosure of personal information for specific purposes;
- Performance of a service or transaction, where processing is necessary to provide requested services, manage bookings, or complete purchases;
- Legal or regulatory obligations, including tax, accounting, business, and record-retention requirements;
- Legitimate business purposes, where permitted by law and where the collection, use, or disclosure is reasonable in the circumstances;
- Protection of legal rights and security, including fraud prevention, incident response, and safeguarding our operations.
Where consent is the basis for processing, you may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice.
5. Data sharing and third parties
We do not sell personal information. We may share personal information with trusted third parties only as necessary for the purposes described in this Privacy Policy and in accordance with applicable law.
Third-party recipients may include:
- Payment processors and financial institutions that handle transactions;
- Booking, scheduling, and customer relationship management service providers;
- Website hosting, cloud storage, analytics, email delivery, and IT support providers;
- Professional advisors such as accountants, lawyers, auditors, and insurers;
- Government authorities, regulators, law enforcement agencies, or courts, where required or permitted by law;
- Third parties in connection with a merger, financing, sale, reorganization, or similar business transaction, subject to appropriate safeguards.
We require third-party service providers to protect personal information and to use it only for authorized purposes consistent with our instructions and contractual obligations.
6. Data transfer to third countries
Some of our service providers may store, process, or access personal information outside of Canada, including in other provinces, the United States, or other countries where privacy laws may differ from those in Canada.
When personal information is transferred outside Canada, it may be subject to access by foreign courts, law enforcement, or regulatory authorities under the laws of those jurisdictions. We take reasonable steps to ensure that appropriate safeguards are in place, such as contractual protections and security measures, to protect personal information in accordance with applicable legal requirements.
7. Storage duration
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, to comply with legal and accounting obligations, to resolve disputes, and to enforce our agreements.
Retention periods may vary depending on the type of information and the context in which it was collected. For example:
- Customer and booking records are retained for a reasonable period after the completion of services;
- Financial and tax records are retained for the period required by applicable law;
- Communications may be retained for customer service, documentation, and dispute-resolution purposes;
- Technical and security logs are retained for limited periods unless a longer retention period is needed for investigation or legal compliance.
When personal information is no longer required, we will delete, anonymize, or securely destroy it in accordance with our retention practices and applicable law.
8. User rights
Subject to legal limitations and applicable exceptions, you may have the following rights regarding your personal information:
- Access: You may request access to the personal information we hold about you and information about how it is used and disclosed;
- Rectification: You may request correction of inaccurate, incomplete, or outdated personal information;
- Erasure: You may request deletion of personal information where permitted by law;
- Restriction: You may request that we restrict certain uses of your personal information in appropriate circumstances;
- Data portability: Where applicable, you may request a copy of your personal information in a structured and commonly used format;
- Objection: You may object to certain processing activities, including some forms of marketing communications or processing based on our legitimate business purposes where applicable.
To exercise your rights, please contact us using the details in the “Contact information” section below. We may request information necessary to verify your identity before responding to your request.
9. Withdrawal of consent
Where we rely on your consent to collect, use, or disclose personal information, you may withdraw your consent at any time by contacting us. Please note that withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.
If you withdraw consent, we may no longer be able to provide certain services, respond to certain requests, or maintain some features of our website or customer relationship. We will explain any consequences of withdrawal where relevant.
10. Right to complain
If you have concerns about our privacy practices, we encourage you to contact us first so we can address your concern promptly and fairly.
You may also have the right to file a complaint with the Office of the Privacy Commissioner of Canada or, where applicable, a provincial privacy regulator.
We will cooperate with any lawful investigation or inquiry related to our privacy practices.
11. Data security
We use reasonable physical, organizational, and technical safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, loss, or destruction.
These safeguards may include access controls, secure storage, staff access limitations, password protections, encryption or similar protections where appropriate, and policies governing confidentiality and data handling.
However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect personal information, we cannot guarantee absolute security.
12. Contact information
If you have any questions, requests, or concerns about this Privacy Policy or our handling of personal information, please contact:
Northern Collage Studio Inc.
2125 Bloor Street West, Unit 304, Toronto, ON M6S 1M9, Canada
Email: [email protected]
Phone: +1 (416) 782-5936
13. Changes to privacy policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations.
When we make material changes, we may post the updated version on our website and revise the effective date below. Where required by law, we may also provide additional notice or obtain your consent.
We encourage you to review this Privacy Policy periodically to stay informed about how Northern Collage Studio Inc. protects your personal information.
Effective date: September 10, 2026